Privacy Policy

The Biddis Edit is a trading name of Biddis Lifestyle Design (“the Company”). We are committed to protecting your privacy and ensuring that your personal information is handled safely, securely and transparently.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, make an enquiry, request samples, book an appointment, purchase products, subscribe to our mailing list or use our services.

For the purposes of this Privacy Policy:

  • “Site” refers to the Company’s website.

  • “Service” refers to the products and services offered by The Biddis Edit, including but not limited to paint, wallpaper, flooring, tiles, blinds, soft furnishings, picture framing, bespoke furniture, sample requests, Power Hour consultations, appointments and related enquiries.

  • “We,” “Us,” and “Our” refer to The Biddis Edit and Biddis Lifestyle Design.

  • “You” refers to the user of our Site or Services.

By using our Site, you agree to this Privacy Policy and consent to the collection, use and storage of your information as outlined below.

Information We Collect

We may collect both Personal Information and Non-Personal Information.

Usage Data

We may collect information about how you interact with our website, including:

  • Browser type and version

  • Operating system

  • Referring website

  • Pages visited

  • Date and time of visits

  • IP address

  • Approximate geographic location

  • Navigation paths through the website

  • Usage frequency and duration

  • Device information

This information is primarily collected through website analytics services such as Google Analytics.

We use this information to:

  • Improve website performance

  • Understand how our website is used

  • Improve customer experience

  • Develop our products and services

  • Protect the security of our website

Newsletter & Marketing Data

If you subscribe to our newsletter, we may collect:

  • Your name

  • Email address

  • Marketing preferences

We use this information to send:

  • News and updates

  • Product launches

  • Events

  • Promotions

  • Interior inspiration

  • Information relating to The Biddis Edit

You may unsubscribe at any time using the unsubscribe link included in our emails.

Enquiry & Appointment Data

When you contact us, submit an enquiry, request samples, book a consultation or arrange an appointment, we may collect:

  • Name

  • Email address

  • Telephone number

  • Address (where relevant)

  • Information relating to your project

  • Photographs, plans or documents you choose to share

  • Communications between you and The Biddis Edit

We use this information to:

  • Respond to enquiries

  • Arrange appointments

  • Provide quotations

  • Recommend products

  • Process sample requests

  • Deliver services

  • Maintain customer records

Consultation Data

Where you book a Power Hour consultation or other appointment, we may collect information about your property, project requirements, design preferences and related information necessary to carry out the consultation.

Any information provided will only be used for the purpose of delivering the requested service and maintaining customer records.

Product Sample Requests

Where you request tile, flooring, fabric, wallpaper or other samples, we may collect:

  • Name

  • Address

  • Contact details

  • Product selections

This information is used solely for fulfilling your sample request and related communications.

Transaction Data

Where you purchase products or services from us, we may process information including:

  • Name

  • Contact details

  • Delivery address

  • Billing address

  • Order details

  • Payment information

  • Transaction history

Payment information is processed securely through approved payment providers where applicable.

How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Process orders

  • Deliver products and services

  • Arrange appointments and consultations

  • Manage customer relationships

  • Process sample requests

  • Improve our website and services

  • Send marketing communications where consent has been provided

  • Meet legal and regulatory obligations

  • Protect our business against fraud or misuse

We only process personal information where we have a lawful basis to do so.

How We Share Your Information

We do not sell, rent or trade your personal information.

We may share information with trusted third-party providers where necessary to:

  • Process payments

  • Deliver orders

  • Send marketing communications

  • Provide website hosting

  • Operate website analytics

  • Deliver products and services

All third-party providers are required to process your information securely and in accordance with applicable data protection laws.

Retention of Personal Data

We retain personal information only for as long as necessary to fulfil the purpose for which it was collected.

In general:

  • Customer enquiries may be retained for up to 24 months.

  • Order information may be retained for accounting and legal purposes.

  • Marketing subscription information will be retained until you unsubscribe.

  • Consultation records may be retained while customer relationships remain active.

Where legally required, certain records may be retained for longer periods.

Your Rights

Under UK data protection legislation, you have rights including:

  • The right to access your personal data

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to restrict processing

  • The right to object to certain processing activities

  • The right to data portability

  • The right to withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to improve user experience, analyse website performance and help us understand visitor behaviour.

You can control cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites and recommend reviewing their privacy policies before providing any personal information.

Data Security

We take appropriate technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction.

While no method of transmission over the internet can be guaranteed to be completely secure, we take reasonable steps to protect your information.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately unless otherwise stated.

We recommend checking this page periodically to stay informed about how we protect your information.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

The Biddis Edit, a trading name of Biddis Lifestyle Design

Email: hello@biddislifestyle.com

Data Protection Contact

Elizabeth Calder

hello@biddislifestyle.com